Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At waitrosew, every order leaves our hands with care. If an item arrives damaged, defective, incorrect, or materially different from the product page, please reach out within 30 days of confirmed delivery and we’ll do our best to make it right.

What we cover

• Items damaged in transit.
• Defective items, or items that cannot be used as described.
• Items that differ from what you ordered.
• Items materially different from the product-page description.

What we can’t cover

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless directly tied to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start a request

Email support@waitrosew.shop within 30 days of delivery. Please include your order number, the email address used at checkout, a short description of the issue, and clear photos or video of the product and packaging. Wait for our return instructions before sending anything back.

Return shipping & fees

For approved claims, waitrosew covers the return trip. When a physical return is required, we issue a prepaid return label or reimburse the approved return-shipping cost. No restocking fee applies to approved eligible claims.

Approved returns are sent to:

waitrosew
2955 Shell Rd
Brooklyn, New York 11224
United States

Inspection and resolution

Once the return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@waitrosew.shop
Phone: +1 407-883-7321